All items are inspected before shipping out. However, items can incur damage during transit. If you should receive a defective item, please contact us within 48 hours of receiving the item (according to the tracking number) along with a clear picture of the faulty item and your order number.
PLEASE NOTE - After 48 hours of receiving your item, we will not be able to process defective merchandise if you do not contact us right away.
If for ANY reason you wish to return your item:
- We must be informed of any returns via email before shipping your item back to us so we can issue you a RA #
- Merchandise MUST be returned up to 30 days after the package arrives on your doorstep (according to the tracking number) to qualify for a return/refund.
- Items that qualify for a refund must be unused and in original packaging.
- The customer is responsible for all return shipping charges unless the item received is incorrect or damaged of course
- Initial shipping fees are non-refundable, even if the item qualifies for free shipping.
- For your protection, returns should be shipped with tracking information.
- If item gets sent back without contacting us first and without an RA#, 50% will only be refunded back.
If the package returns to us due to an invalid address (Ex. customers mistypes address on order) the customer will be notified immediately to arrange for re-shipment at your expense. The postal company does not reimburse us when a package is returned, therefore we will not be re-sending any packages free of charge. if we do not hear back from you, we will refund your order MINUS INITIAL SHIPPING FEES.
We will only ship to the address that is provided on the order form. If a mistake/typo was made that is not a problem at all, but our items ship from a different location. Therefore the address on the order is where we will ship to. If you need your item shipped to a different address on the order form, we will cancel your order and refund you so you can re-order and provide the correct information/destination.
Once the address is verified and payment for postage is pain in full - we will re-ship your package immediately. If the mistake was on our part, we take full responsibility and will resend your package out with the correct information.
We are not responsible for any packages delayed in transit or held up in customs.
When choosing expedited shipping option, please understand on the weekend it will take an extra day. It is still faster than standard shipping but if your order is placed right before the weekend, you must add an extra expected day of delivery because on Sunday there is no delivery.
My Royal Cases team.